Return and Refund Policy

Memory Room is a personalized digital service. There is no physical product to return.

A refund request may be considered when a duplicate payment was charged, payment succeeded but the permanent gift was not created, the customer was charged for an unavailable service, or a serious technical defect prevents access and we cannot resolve it within a reasonable period.

Because each Memory Room is personalized, refunds are generally not available merely because the customer changes their mind after the room has been successfully published or accessed. This does not limit any non-excludable consumer rights under applicable law.

Submit refund requests within seven calendar days of payment by emailing automationwithhet@gmail.com. Include the payment reference, gift ID, registered email and a clear explanation of the issue.

Approved refunds are initiated to the original payment method used for the transaction. We do not normally issue cash refunds or unrelated bank transfers.

We aim to review refund requests within five business days. Once approved, we aim to initiate the refund within five to seven business days. The customer's bank or payment provider may require additional time before the amount appears in the account.

If a transaction failed but the amount was debited and did not reach us, reversal timing is controlled by the bank and payment network. Contact us with the transaction reference so we can help verify the status.